• Please note the following average shipping times based on different locations. Keep in mind that unforeseen delays may affect the delivery times for your specific order.

Our warehouse is strategically located in various parts of the world, with our main facility based in Hong Kong.

Your order is likely still in the process of being made, as order processing typically takes around 5-7 days. Additionally, it may take an extra 2 days for your tracking information to begin showing updates. If, after 10 days, your tracking number still hasn't changed, please reach out to us via email at support@trznstudios.com."

We apologize for the delay in your order. Generally, our orders can take anywhere from 1 to 3 weeks for delivery. However, if 45 days or more have passed since you placed your order, and your tracking information does not indicate delivery, you are eligible for a full refund, regardless of the circumstances. To initiate the refund process, please send an email to support@trznstudios.com, specifying the number of days since you placed your order. Our team will verify this information and proceed with the refund if the 45-day threshold has been met.

If you encounter this message, it's possible that your order is still in the process of being crafted and has not been dispatched. Our orders typically take 5-7 days to be created. Kindly wait at least 10 days before taking any additional actions. If the issue persists after this period, please reach out to us via email or direct message:

Email: support@trznstudios.com

Instagram: @trznstudios

We will promptly investigate and resolve the matter for you.

If you need to update your shipping information, please promptly email us at support@trznstudios.com. It's crucial to reach out as soon as possible. Keep in mind that once orders have been dispatched, we won't be able to make any modifications, and we cannot be held responsible for any resulting issues. If your order hasn't been shipped yet, we'll gladly assist you in updating your information.

I want to refund my order because I no longer want it:

          - If your order has not yet been shipped, we can process a refund for you. However, once the order has been shipped, we regret to inform you that we are unable to accommodate a refund. For the most prompt assistance, please reach out to us via email at support@trznstudios.com as soon as possible. Your satisfaction is our priority, and we'll do our best to address your concerns.

I want to refund my order because the shipping is taking longer than expected:

          - To ensure our customers' satisfaction, we have a 45-day shipping guarantee

in place. If your order has not been received within 45 days or more, and your tracking information supports this claim, you are eligible for a full refund. To initiate this process, kindly email us at support@trznstudios.com with your order number and the date of purchase.

I want to refund my order because it arrived damaged:

           - In the rare event that your order arrives damaged, please promptly contact us via email with a photo and an explanation of the damages or inconsistencies. A member of our support team will assist you in receiving a refund for damaged goods. Please note that you must submit your damaged goods refund request within 14 days of your order's delivery, as requests submitted after this period will not be approved.

Your satisfaction is our priority, and we want you to absolutely love your purchase. To ensure the perfect fit, we strongly advise checking our comprehensive size guides before finalizing your selection. Our products adhere to standard American sizing for accuracy and uniformity. If you need assistance with sizing, our dedicated team is ready to help via email. It's important to note that we uphold a firm no-refund policy for sizing errors.

In the rare event that your order arrives damaged, please notify us within 14 days of receiving your order, and we'll promptly process a refund for the damaged goods. Your satisfaction is essential to us, and we strive to make your shopping experience smooth and enjoyable. Feel free to reach out if you have any concerns, keeping in mind that damaged goods are a rare occurrence.

Kindly send us an email at support@trznstudios.com, including your order number and the date when the order was placed, along with the number of days since you placed your order. Our team will verify this information and, if the 45-day threshold has been met, proceed to process a full refund for the total amount of your order. You can expect the refunded amount to reflect in your bank account within 3-5 business days.

We sincerely apologize for any inconvenience this delay may have caused. It could be a result of a misplaced parcel along the shipping route, but regardless, we deeply regret the situation. Our 45-day shipping guarantee is our way of prioritizing your satisfaction and addressing any unforeseen delays that may occur during the shipping process.

Kindly send us an email at support@trznstudios.com, including your order number and the date when the order was placed, along with the number of days since you placed your order. Our team will verify this information and, if the 45-day threshold has been met, proceed to process a full refund for the total amount of your order. You can expect the refunded amount to reflect in your bank account within 3-5 business days.

We sincerely apologize for any inconvenience this delay may have caused. It could be a result of a misplaced parcel along the shipping route, but regardless, we deeply regret the situation. Our 45-day shipping guarantee is our way of prioritizing your satisfaction and addressing any unforeseen delays that may occur during the shipping process.